What is TrustMark?
TrustMark is a government endorsed quality mark scheme for trades that work in and around the house. It lets homeowners access a list of vetted installers, meaning they can have confidence that any work will be done to a high standard.
Which trades does TrustMark cover?
The scheme includes everything from fence installers to tilers and electricians. Since 2018, it has been expanded to cover repair, maintenance & improvement (RMI); retrofit and energy efficiency measure installers.
A full list of TrustMark trades is available here.
Why was TrustMark created?
TrustMark is about more than just tackling rogue traders, it also aims to keep installers up-to-date with the latest know-how.
As the Each Home Counts report
highlights, this work is especially complicated here in the UK with homes coming in all shapes, sizes, ages and constructions. This means that measures that work well on one home, may be completely wrong for another.
For this reason, before becoming TrustMark registered, all energy efficiency installers have to complete training and get certified under PAS 2030. This scheme covers how to handle some of the common issues you’ll come across when fitting measures like insulation and means your work needs to be audited annually.
The schemes requirements may also change over time as our knowledge about energy efficiency retrofits grows. From the end of June2021, all TrustMark energy efficiency installers will not only need to be certified under the latest version of PAS 2030 (PAS 2030: 2019) but also carry out work under the new Retrofit Framework laid out in PAS 2035: 2019. This document sets out a clear process for assessing a property and deciding which measures to install. It includes a number of new positions such as a Retrofit Coordinator, who oversees all of the work.
What are the benefits of TrustMark?
As a TrustMark installer, you can:
• display the TrustMark logo on your gear, including your van;
• get a listing on the TrustMark business portal, including a bio and customer reviews;
• offer flexible payment options for customers with 0% interest; and
• get access to improved rates on business insurance.
In addition, the Government has made it clear that only TrustMark installers will be able to carry out work under government funded energy efficiency retrofit schemes, such as ECO.
You can read more about the scheme benefits on the TrustMark website.
What do I need to do to get TrustMark registered?
You’ll first need to sign up with a suitable TrustMark scheme provider. A full list of these companies is available here
. These providers should offer all the training and auditing you need to get compliant with PAS 2030 and PAS 2035. Some providers can also link you up with trained Retrofit Coordinators if needed.
You can then typically apply for TrustMark registered status directly through the provider. This will mean you need to sign up to the Code of Conduct and Framework Operating Procedures
How much does TrustMark registration cost?
The cost varies from provider to provider. Typically, you will need to pay an annual fee to the provider along with a separate fee for TrustMark registered status. You may also need to pay a one-off fee during your initial training.
Is it worth becoming TrustMark registered?
Whilst becoming TrustMark registered means some extra work and cost for installers, it should also give you confidence that your work will stand up overtime – avoiding having to deal with unhappy customers or costly repair work.
Keep in mind as well that the government is committed to improving the energy efficiency of a lot of houses over the next decade. This means additional government funding schemes will likely be on the way, and these will require TrustMark status. By getting registered now, you can start to build up those customer reviews, which will make all the difference in the future.